Servcorp FAQs: Help, Answers & Frequently Asked Questions

  • Serviced Office 0120 8945 66
  • Virtual Office 0120 8945 77
  • Coworking 0120 8945 44
  • Meeting Rooms 0120 8945 88
  • From outside Japan +81 3 6269 3300

FAQs

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Serviced Offices FAQs

What is a Servcorp Serviced Office?

As a Servcorp client, your Serviced Office includes:

  • A fully furnished office suite
  • A dedicated receptionist
  • Secretarial services and a multilingual personal assistant
  • Fully equipped corporate boardrooms, meeting rooms and day suites
  • Leading IT and communications technology, including Servcorp Online
  • A magnificent reception with spectacular views
  • A contemporary kitchen with a fully stocked fridge and coffee machine

Where are your Serviced Offices located?

Australia:  Perth, Melbourne, Canberra, Hobart, Adelaide, Brisbane, Sydney

New Zealand: Auckland, Wellington

Japan: Fukuoka, Yokahama, Nagoya, Tokyo, Osaka

Asia: Hyderabad, Beijing, Manila, Chengdu, Hangzhou, Shanghai, Singapore, Mumbai, Bangkok, Kuala Lumpur, Hong Kong

Middle East:   Abu Dhabi, Kuwait City, Beirut, Riyadh, Istanbul, Jeddah, Manama, Al Khobar-Dammam, Doha, Dubai

Europe:   Paris, London, Brussels

USA: Washington DC, Miami, Philadelphia, San Fransisco, Boston, Atlanta, Tysons Corner, New York, Dallas, Irvine, Los Angeles, Houston, Chicago

How can I arrange a tour of your Serviced Offices?

We believe to fully understand Servcorp you need to see it for yourself. Please request a tour and we will happily arrange an office tour in a location convenient to for you.

How many people can a Servcorp office accommodate?

Your Serviced Office can cost effectively and comfortably accommodate up to 10 team members.

How long is my Serviced Office contract commitment?

The minimum contract term at Servcorp is one month

Virtual Offices FAQs

What is a Servcorp Virtual Office?

A Servcorp Virtual Office is everything but the office. You can choose to work from home, or from anywhere and get the professional team, facilities and infrastructure of a multinational corporation, without the cost.  A Servcorp Virtual Office will help you reduce your overheads and costs including rent, hiring and training the right staff and technology. Choose the package that best fits your needs and budget. From a simple address, meeting or communication package to a combination or all three you choose what you need for your business.

How would a Virtual Office enable me to work from home?

The Servcorp Virtual Office is invaluable to your business if you are working from home - or from anywhere.

The Virtual Office Includes:

  • A prestigious address in any one of our 120 worldwide locations
  • A local business telephone number
  • A dedicated receptionist managing your calls at your chosen location
  • Worldwide access to boardrooms, meeting rooms and day offices for as little as 10 minutes or the entire day
  • Instant online booking system ensures easy, fast and secure bookings

What are the costs involved in a Virtual Office? Are there any hidden costs?

There are no hidden costs. You have one fixed cost: your monthly Virtual Office membership fee. For additional services Servcorp charges by usage. Basically you pay for what you use only, nothing else.

How do I become a Virtual Office member?

You won't believe how simple it is to join the Virtual Office Revolution.   You simply choose the package[s] and location of your choice enter your credit card details and you will be fully  operational in less than 5 minutes! Alternatively contacts us for more information

How long is my Virtual Office contract commitment?

One month. A Servcorp Virtual Office is a month to month commitment, there are no long term contracts and no security deposit if you pay by credit card.

What do I need to submit when signing up a Virtual Office?

Any official identification with photo, full name, address and date of birth that is issued by a recognised public office such as a driving license, passport, health insurance card or resident certificate that is valid must be submitted. For companies, registration document must also be provided.

General FAQs

What services does Servcorp provide?

Servcorp provide Serviced Offices and Virtual Offices. Additionally, as a Servcorp client you have at your disposal:

  • A professional, motivated office support team - at your service, but not on your payroll
  • A prestigious business address for your business cards, letterhead and promotional material
  • Elegant, fully equipped corporate boardroom and meeting room facilities worldwide
  • The most up to date IT and telecommunications infrastructure

Can Servcorp provide a receptionist to answer my calls in my company name?

Yes, simply select the Communications Package or The Virtual Office Package. Your Servcorp receptionist will answer your calls promptly in your company name and exactly as per your instructions.
Our highly trained receptionists operate the finest communications equipment available. Your line will never ring engaged and your communications will be handled professionally and confidentially. There can be no mistakes. Your incoming calls are transferred to your home, office, mobile phone - or anywhere in the world. You choose how you want to receive your messages.

I would like to expand into new cities. How can Servcorp help?

When you join Servcorp's network of Serviced or Virtual Offices worldwide we can help you expand into any Servcorp city. With Servcorp you can have the presence of a multinational without the overheads or costs. We will set you up in the city of your choice and you will be operational in minutes! Also, if you are a Serviced Office client, you can "Test the Waters" in a different location within the Servcorp network with a free 2-month Virtual Office membership (standard usage charges apply).

What is Servcorp Online?

Developed specifically for our clients, Servcorp Online allows you to:

  • Manage your call diversion, call answering and messages online in real time
  • Book meeting rooms, boardrooms, facilities and resources instantly
  • Manage and change your bookings online and real time
  • Manage your business services, book a courier, stationery and translation services
  • Download and view your invoices at any time

Who do I contact if I want more information?

Click Contact Us and Servcorp Manager will be in touch with you within 24 hours.

I am interested in joining Servcorp, how should I apply?

Servcorp provides a unique boutique culture across its locations worldwide. We are a highly reputable and dynamic organisation with a carefully chosen team. If you are interested in joining the Servcorp team email careers@servcorp.co.jp

Coworking FAQs

How long are the coworking memberships for?

Memberships are on a monthly rolling basis. 

Can I use the coworking space any time I want?

Yes, within the opening times of the location of your membership, you can use it anytime. 

 

Does every Servcorp location offer a Coworking Membership?

No, only the locations that have a dedicated coworking space (also called "coworking space station"). In Japan, these are available at Level 1, Marunouchi Yusen Building (Tokyo), Level 45, Sunshine 60 Building (Tokyo) and Level 9, Edobori Center Building (Osaka). 

Can I use the coworking lounge at other Servcorp locations?

Yes. With a Coworking Membership you can use the coworking lounge in over 150 Servcorp locations around the world for up to 3 hours complimentary/day. Coworking lounges vary in size and are different at each location.

 

Can I bring a guest?

Yes, but at your home coworking location only (for other locations you need to book a meeting room to bring guests). The Member may bring one guest for up to 2 hours per day at no extra charge. Additional hours or a day-pass can be purchased. All guests are free of charge when using a meeting room.

 

Can my guest (or coworker) come even if I am not there with them?

No. The Member must be accompanying the guest at all times.

 

Can I store some belongings?

Yes. One free storage locker is included with your membership. You will receive a key for your private locker upon request.

How fast if your Wi-Fi connection and is it secure?

We have unrestricted and lightning fast Wi-Fi using fiber optic cabling to a Tier 1 ISP. Wi-Fi is protected by the highest industry standard AES encryption technology. 

Do you have photocopiers, scanner, fax, etc. that I can use?

Yes. A full range of equipment is available for you to use on a pay as you go basis. Color photocopiers, printers, scanner, fax, shredder and so on. You can really work hassle free.

Can I use the address and register my company?

Yes. Upon application and for an additional monthly cost of ¥10,000/month you can use the address for your business literature, business registration, business cards and/or mailing address. 

Can I get a local phone number?

Yes. Upon application and for an additional monthly cost of ¥10,000/month you will receive a local phone number that will be answered by your Servcorp receptionist during business hours and transferred to your mobile, home or any other number. A 24/7 interactive voicemail system or a voice-to-email service allows you to get your messages at all times. You can download the Onefone App from app stores and you will be able to make and receive calls on the local phone number by using the app on your smartphone.

Can I use the phone from my seat?

Yes, a Cisco IP phone is available at each desk. Calls made will be charged separately. If you have subscribed for the local phone number option, the beaconed Cisco IP phone at the desk will automatically be configured to your local number through an app on your smartphone (at selected locations only).  You will be able to make phone calls using your own number on the Cisco IP phone at any desk. 

Is there any free meeting space available?

For private meetings you need to book a meeting room. We do not provide a free meeting space but you can book our facilities online and per 10 minutes at a competitive rate - this way you can be sure you have a meeting space available. It is pay as you go.

Are fixed seats available?

No, but you can always book in advance through the Servcorp Online® portal if you have a favorite seat! The seat will be reserved for you for up to 15 minutes after your start time.

Can I have opportunities to communicate with other people?

Yes, of course. You can communicate with other members in the coworking space.

You can also join Servcorp events such as business networking events, charity events, or cocktail parties which will give you more opportunities to connect more people!

If I want to terminate the membership – what do I need to do?

If you want to terminate your membership, you need to provide a written termination notice and the termination date will take effect on the last calendar day of the following month. 

Do I have to lodge a Security Deposit? Is this refundable?

Yes, one month security deposit is required with a membership. There is also a once-off set-up fee. The security deposit is fully refundable provided that you have settled any outstanding fees related to your membership.