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Junior System Engineer Tokyo

Job Description:

This position is to work with the Japan IT team to maintain a 5-star level of Internet and telephony service for Servcorp clients and team members. On-the-job training and documentation will be provided to take advantage of your potential as a critical component of Servcorp’s growing IT team. Respond to support requests while learning hands-on IT skills and assist in on-site projects. Servcorp’s unique IT service offerings are an asset for our clients and their businesses. The Junior System Engineer’s contributions via testing and feedback will maximize their success among our valued clients.

Overview of the Job:
  • Successful completion of IP Telephony and Smart Office projects

  • Successful management of Critical Faults

  • Successful support of new products and services

  • Teamwork

  • Technical product knowledge

Technical aspects:

Competency in the following software and hardware technologies is necessary to deliver 5-star service to our clients and stake holders. Prior experience is preferred but not required to apply for this position.

  • Foundational network knowledge of:

    • Common network services, such as DHCP, DNS, etc.
    • IP Phones
    • Wi-Fi
  • Microsoft Windows 10

  • Microsoft Windows Server

  • Microsoft Exchange

  • Desktop and server hardware knowledge and troubleshooting

Ideal Candidate:
  • Customer Service Mind

  • Positive Attitude

  • Strong Communication Skills

  • Technical Skills and Knowledge

  • Problem Solving Skills

  • Results Oriented

Key Performance Indicators:
  • Timely escalation of incidents

  • Completing tasks within time constraints

  • Configuring and supporting Cisco devices using existing documentation

  • Maintaining good rapport and reputation with team members in and out of the IT Team

  • Being flexible at unpredictable hours when incidents occur

  • Adding value to clients and Servcorp

  • Successfully completing all relevant courses on training

  • Being able to use online platforms available for information sourcing

Required Skills:
  • Japanese Level - Native (Preferred)

  • English Level - Business Level (TOEIC 700pts or higher)

  • Interest and curiosity in all facets of IT systems

  • Microsoft Windows and Office experience highly valued, but not required

  • Visa Status - Japanese national or permission to work in Japan required

Employment Type: Full-time
Work Location(s): Level 45, Sunshine 60 3-1-1 Higashi Ikebukuro, Toshima-ku,
(or other floors in the Tokyo area)
Salary: Annual salary, From 4.5M, depending on skill set and experience. Flexible. Pay raise. Benefits.
Work Hours: 8:30 ~ 17:30

120 Days a Year
Paid holiday
We promote a good work-life balance

How to Apply:

First, please fill out the application form.
You will then be contacted by our recruitment team.

Application Screening

First Interview (Including company tour)

Second Interview