2026.08.27
Servcorp Japan K.K. (hereinafter “Servcorp Japan”) has been ranked No. 1 overall in the GMO Customer Satisfaction Ranking 2026 for “Shared Office Monthly Plan Users,” receiving high ratings from shared office users.
| Ranked #1 in Overall Customer Satisfaction (Overall Score: 81.13) | ||
|---|---|---|
| Evaluation Categories | Ranking | Score |
| Ease of Reservation and Check-in Procedures | No. 1 | 82.31 |
| Ease of Securing a Workspace | No. 1 | 79.92 |
| Workspace Atmosphere and Cleanliness | No. 1 | 82.93 |
| Seating Comfort | No. 1 | 83.22 |
| Internet Connectivity | No. 1 | 84.42 |
| Quality of Facilities and Amenities | No. 1 | 84.26 |
| Staff Service | No. 1 | 75.65 |
| Accessibility | No. 1 | 86.24 |
| Value for Money | No. 1 | 79.97 |
The customer satisfaction survey was conducted by GMO Research & AI, Inc. among people aged 20–69 who had paid to use a shared office, including a coworking space, within the past three years.
A total of 2,712 respondents participated in the survey, which compared 15 shared office and coworking space providers in Japan.
In addition to ranking No. 1 overall for customer satisfaction among shared office users, Servcorp ranked No. 1 in all nine evaluation categories:
In the survey, Servcorp received particularly high ratings for its internet connectivity, staff service, accessibility, and quality of facilities and amenities.
These comprehensive services and premium office environments are among the key reasons Servcorp is an excellent choice for those looking for a comfortable and professional shared office.
Servcorp provides the fast, reliable connectivity and comprehensive security features businesses need to operate with confidence.
Together, these advanced IT technologies and multi-layered network and security capabilities provide a secure and reliable business environment.
Servcorp provides comprehensive business support through experienced bilingual secretaries and receptionists across all locations in Japan, delivering attentive services designed to support business growth.
| On-site team members | Receptionists, secretaries, office assistants, IT support specialists, and dedicated managers |
|---|---|
| Key support services | Visitor reception, telephone answering, administrative tasks, IT support, and other back-office functions |
With professional assistance available as needed, members can focus their time and resources on their core business activities.
Servcorp operates from prime business locations within a few minutes’ walk of major stations, with offices in prestigious skyscrapers and landmark buildings that define some of Japan’s leading commercial districts.
Combining sophisticated design with functionality, Servcorp’s office environments feature a wide range of facilities and amenities, including:
Serviced Offices are also furnished with premium office furniture, while original artwork and high-quality interiors create a professional environment that helps enhance corporate image and supports productive ways of working.
Servcorp’s No. 1 overall ranking reflects the trust and positive evaluations of the members who use its services.
Here are some of the comments received from users of Servcorp’s Serviced Offices, Coworking Spaces, and Virtual Offices.
Based on the results of the GMO Customer Satisfaction Ranking and the features of Servcorp’s services, Servcorp is particularly well suited to people who:
When referring to shared office rankings and reviews, it is important to look beyond the overall ranking and consider how each provider performs in the specific areas that matter most to you.
In response to the feedback and ratings received from members, the General Manager of Servcorp Japan shared the following message of appreciation and commitment to further improving Servcorp’s services.
“We are honored to be recognized as Japan's No. 1 Shared Office Provider for Customer Satisfaction in an independent survey conducted by GMO Research & AI. This achievement is especially meaningful because it reflects the feedback and experiences of the clients we serve every day. Being ranked No. 1 overall and across all nine customer satisfaction categories is a testament to the trust our clients place in Servcorp and the dedication of our teams throughout Japan. We continually invest in innovative workplace solutions, advanced technology, and premium business support services that help our clients operate more efficiently and succeed in a rapidly changing business environment. We sincerely thank our clients for their continued confidence and partnership. This recognition motivates us to keep raising the standard in customer experience, workplace innovation, and business support.”
Olga Vlietstra
General Manager
Servcorp Japan K.K.
| Item | Details |
|---|---|
| Survey conducted by | GMO Research & AI, Inc. |
| Survey method | Online survey |
| Number of respondents | 2,712 |
| Survey period | June 2–17, 2026 |
| Gender | No restrictions |
| Age | 20–69 |
| Eligibility | Individuals aged 20–69 who had paid to use a shared office, including a coworking space, within the past three years |
| Number of companies/services evaluated | 15 |
Servcorp offers Serviced Offices, Coworking Spaces, and Virtual Offices in major business districts across Tokyo, Yokohama, Osaka, Nagoya, and Fukuoka.
We invite you to visit us and experience Servcorp’s office environment, facilities and amenities, and convenient locations for yourself.
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