When I’ve had a long day out in the field and am a little tired, as soon as I step into the office I’m greeted with a warm “Welcome back!” It always cheers me up and gives me the boost I need. Also the phone handling is extremely professional. I often receive comments from clients saying, “Whoever handles your phones is amazing!” which helps a lot. Actually, the fact that right from the start the staff would act on behalf of our company was one of the main reasons we chose Servcorp.
What were the main factors you considered while looking for an office in Tokyo?
We only have a few employees at the Tokyo office, so we wanted to avoid things that would add to our workload. Since one part of our job is to send samples of our products to our clients, it is preferable for us to have staff who can handle tasks like these when we can’t. Therefore, we started by searching for offices which offer such services. We wanted an office that could help us achieve maximum productivity while cutting down on personnel expenses.
Leasing a traditional office space comes with a lot of overhead costs so we didn’t even consider that and instead focused our search on serviced offices. Unlike other providers, with Servcorp we only pay for what we use, so it’s easy to see all of our expenses and explain them to our head office.
How do you use your Servcorp office?
We use it not only for business meetings and sales negotiations but also for storing all of the product samples that we use in those meetings. We produce over 20 different kinds of cup ramen, 10 kinds of instant noodles, and a variety of other products which are sold under supermarket and other private brands, so we have a lot of samples we need to store.
Our industry is extremely competitive with an estimated 10,000 different products being developed each year. Therefore, we have to continue to create new products so as not to get left behind. By having an office in Tokyo, Japan’s economic center, we can continue to grow our business and create products that match consumer’s needs. Our development team will often come to Tokyo and visit 6 Ramen shops in 1 day for market research.
Servcorp’s staff services separate it from the competition…
How did you find out about Servcorp?
In the spring of 2017 our CEO said he wanted to expand into Tokyo. In order to do that we needed a location in Tokyo with an address our clients can trust. After that decision was made one of my coworkers and I spent the next several days looking for offices. One day we stumbled upon Servcorp’s website and ended up arranging a visit around the end May. After viewing the office we knew we had found what we were looking for, and by the end of July we were all moved in.
What was the main factor in your decision to choose Servcorp?
We visited 5 or 6 rental offices in Tokyo, but with Servcorp the staff provided us with incredibly quick and thorough service from the moment we walked in. In that moment I knew in my heart that this was the right place. It wasn’t just the person giving us the tour but all the other staff were polite and cheerful as well. I was particularly impressed by how they would offer extra information like “We can also provide this!” or kindly ask “Is there anything we can assist you with?” I was so impressed by their passion and politeness that I immediately called my boss and we finalized the decision.
What Servcorp services do you use?
We regularly take advantage of the call handling and message service. On top of that we request some simple secretarial work, such as mailing out samples and greeting / serving drinks to our clients. They always do such a great job that I’m considering using some of their other services as well.