IT Operations Technician Tokyo

Servcorp Japan is hiring an IT Operations Technician to join our global IT team. The successful candidate will serve to maintain a 5-star level of Internet and telephony service for Servcorp clients and team members. On-the-job training and documentation will be provided to take advantage of your potential as a critical component of Servcorp’s growing IT team. Respond to support requests while learning hands-on IT skills, and assist in on-site projects. Servcorp’s unique IT service offerings are an asset for our clients and their businesses. The IT Operations Technician’s contributions via testing and feedback will maximize their success among our valued clients.

Job Description:

Join our help desk team to resolve problems and answer questions for our valued clients and team members 

  • Respond to and resolve tickets escalated to the IT department

  • Support of new products and servcies

  • Collaborating with other IT members for projects and troubleshooting

  • Escalation of incidents to senior engineers

  • Gaining technical product knowledge

Ideal Candidate:
  • Customer service mind

  • Keep improving technical knowledge

  • Team player and lead team by being an example

  • Time management

  • Self management

  • Detail oriented

  • High communication skills

Required Skills:
  • Japanese Level - Native (Preferred)

  • English Level - Business Level (TOEIC 700pts or higher)

  • Microsoft Windows 10

  • Microsoft Windows Server

  • Foundational network knowledge of:
    • Common network services, such as DHCP, DNS, etc.
    • IP Phones
    • Wifi
  • Smartphone (Android + iOS) general operation and troubleshooting
  • Desktop and server hardware knowledge and troubleshooting
  • Visa Status - Japanese national or permission to work in Japan required

Employment Type: Full-time
Work Location(s): Level 45, Sunshine 60 3-1-1 Higashi Ikebukuro, Toshima-ku,
Tokyo
(or other floors in the Tokyo area)
Salary: Annual salary, From 3.5~4.2M, depending on skill set and experience. Flexible. Pay raise. Benefits.
Work Hours: 8:30 ~ 17:30
Holidays:

120 Days a Year
Weekends
Paid holiday
We promote a good work-life balance

How to Apply:

First, please fill out the application form.
You will then be contacted by our recruitment team.

Application Screening

First Interview (Including company tour)

Second Interview